Learner Zone

Learner Frequently Asked Questions
Frequently Asked Questions
TermStart of termHalf termEnd of term
AutumnWednesday 6th September 2023Monday 23rd October to Friday 27th October 2023Tuesday 19th December 2023
SpringWednesday 3rd January 2024Monday 12th February to Friday 16th February 2024Thursday 28th March 2024
SummerTuesday 16th April 2024Monday 27th May to Friday 31st May 2024Friday 19th July 2024
  • Online - for courses where this is an option
  • In a Centre - before the start of the course
  • On the first night of the class

You will need

  • Personal details
  • Benefit evidence to upload - ONLY the benefits listed in the Reduction to Fees FAQ are accepted if the benefit isn't listed then it does not meet the criteria for the fee reduction.
  • Method of payment if applicable
No we are an adult only provider and you must be aged 19 or over on 31st August of the academic year you are enrolling in.

For learners who meet the fee remission criteria listed below the fee will be adjusted based on the type of qualification and supporting evidence.  Below are the benefits we accept:

  • Jobseeker's Allowance (JSA), including National Insurance Credits only
  • Employment and Support Allowance (ESA)
  • Universal Credit (UC), and your take-home pay (disregarding UC payments and other benefits) is less than £892 a month (sole claim) or £1,437 a month (joint claim)
  • Receive other state benefits and your take-home pay (disregarding UC payments and other benefits) is less than £892 a month (sole claim) or £1,437 a month (joint claim), and seek to be employed, or progress in employment
  • Low income, employed and earning less than £22,308 annual gross salary
  • Free Courses for Jobs
  • Work for Cumberland Council or Westmorland and Furness Council
Only if you are in receipt of Pensions Guarantee
Unfortunately we are unable to offer any discounts or refunds for classes if you join the course after the start date or don't attend.  If you have a holiday booked in the middle of a course please speak to your Tutor or the Centre Manager.
No the full fee is payable at the time of enrolment.
See refund policy
Course details

Some courses require an Initial assessment to be done prior to enrolling on a course to ensure that you are enrolled on the level which will enable you to achieve your goal.

This will depend on the viability of the course, usually classes are viable between 8 and 12 learners.
See refund policy
This is due to availability of the tutors and or venues.  Contact us and we will try to accommodate you as there may be other courses planned not yet advertised or available in other areas
Unfortunately our funding is based on attendance at the course and is managed closely between your Tutor and Centre Manager hence regular attendance is important for you and your achievement.
Yes this may be still possible please contact the centre for availability.
We will be able to help with childcare costs - it's means tested.  Contact us for further details and an application form